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The Power is with the Customer
14 Jul 2020Pleasingly for the Industry the signing of the 7th Community Pharmacy Agreement (7CPA) provides another five years of relative certainty. The impact of Covid-19 on non-essential retail businesses contrasts with the sound platform that Pharmacy businesses are attached to but it should not be assumed...
Pitcher Partners Pharmacy - Making Business Personal Series - Episode 2
24 Jun 2020Two extremely inspiring and resilient pharmacy owners. Christine Richardson is the owner of the Priceline Fairfield Centre and Amcal Metro Pharmacies in Townsville. Kirsten McKerrell, along with her husband Marty, is the owner of three pharmacies in South East Queensland, the Banyo and Goodna...
Helping & growing your business in uncertain times
12 Jun 2020The announcement that we are in our first recession in 30 years brings with it some trepidation and optimism. During these times, strong businesses take the offensive position and become stronger. Others often miss the opportunity presented. How long a recession lasts is largely dependent upon...
Pitcher Partners Pharmacy - Making Business Personal Series - Episode 1
28 May 2020Michael Flannery is a successful community pharmacist. A boy from the bush, Michael has built a remarkable portfolio of pharmacies and related businesses. From traditional pharmacy ownership, through to developing and owning a managed services business for community pharmacy. He was the winner of...
Controlling the Future
8 May 2020Australia is currently undergoing a business revolution driven by necessity. Although pharmacy remains an ‘essential service’, trading conditions between March and April have been quite diverse. I suspect trading conditions in May will be different again as some of the social restrictions are...
The Subtle Shift
9 Mar 2020Approaching the end of the 6th Community Pharmacy Agreement and commencement of 7th CPA it is both timely and instructional to reflect on whether it was better, worse or close to original expectations. One clear benefit of the 6th CPA was the reinstatement of indexation on dispense fees over the...
Serving in the King's Court
4 Dec 2019All good retailers understand that their customer is King and must be treated accordingly. Moreover, those that service the King will be handsomely rewarded with return custom. But what happens when the King is enticed to go elsewhere and is serviced differently? Is the King a digital nomad? For...
Soft Skills translate to Hard Improvement
30 Aug 2019Results from our online one-minute business risk survey [click here - Pitcher Pharmacy ] indicate that Pharmacy owners are struggling to initiate and lead a change process that will result in professional services seamlessly blending into existing customer engagement activities so as to deliver...
Connecting People to Business Performance
28 Jun 2019Periodically, business owners will conduct staff reviews and reward good performance with salary increases. These reviews provide an opportunity to align employee focus with customer and business interests, ensuring a business’s people understand what they are required to do and how it is to be...
Federal Budget Helps Pharmacy Budget
4 Apr 2019The 2019 Federal Budget was released on 2nd April by Treasurer Frydenburg who drew attention to the number of new molecules listed (over 2,000) on the PBS during the current Government’s term in office. The use of PBS Reforms to reduce the price of high volume older molecules is good policy...
A Chain's Weakest Link
1 Apr 2019Most people are familiar with the saying “a chain is only as strong as its weakest link”. Like most sayings it is popular because of the innate truth to which it speaks. In the commercial world of Pharmacy it could be applied to the “supply chain”, “Pharmacy chains” (ie brands, groups etc) and the...
What keeps you awake at night
5 Mar 2019Retail store data tells us that businesses are at a higher risk from staff theft than customer theft. Moreover, staff in management roles are more likely to be the employees committing fraud than other staff who usually feel their actions are justified in some way. These reasons include: Feeling...
Maximum gain for Xero effort!
19 Feb 2019Technology is playing an increasingly pivotal role in small businesses and can allow owners to keep tabs on their finances while at kids’ sports or from thousands of kilometres away in another country. This instant access to information is both a time saver and a game-changer. Small business...
Rents – space, rate, negotiate
14 Jan 2019Are you in a good space when it comes to rent – both now and throughout the remaining years of your lease? Do you expect your sales to increase at a faster rate than your rent? Are you satisfied that you occupy the optimal amount of space at a commercially competitive rate? These questions are...
Retail Gives Pharmacy a Cold While Drugs Maintain Health
30 Nov 2018Pitcher Partners Pharmacy averages for the four month’s ended October 2018 provide interesting insight into what has been happening financially within community Pharmacies in recent times. Anecdotally, owners will confirm the difficulties encountered – largely consistent with that experienced by...
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